Frequently Asked Questions
Quick responses.
How to create a cancellation policy associated with a virtual POS terminal?
✓ Contact our support team and they will add the corresponding policy for you. Open a ticket
How to add / remove room types or occupancies?
✓ Contact our support team and they will add / remove the room types / occupancies you need. Open a ticket
I have created an offer and it is not showing.
✓ Check if you have loaded availability and price for that room type/occupancy.✓Check if the board basis associated with the offer has a price. The system may have detected a more advantageous price for the user under the same conditions, and is hiding this offer.
I want to create a non-refundable offer.
✓ Create the offer with the corresponding discount or price, and in the restrictions, choose the non-refundable policy.
Only my non-refundable offer appears.
✓ Check if you have entered the availability policy identifier in the cancellation and payment section. If the system does not find any loaded policy, it will choose the most restrictive one, which is usually the non-refundable policy.
I don't see an occupation.
✓ Check if you have entered a price for that occupation.
One of my rate plans is not appearing.
✓ Check that you have that rate plan open in the price/plans section.
My base price does not appear, only an offer.
✓ Under equal conditions (cancellation, minimum stays, etc.), if the system detects an offer created with a better price, it will always display the best price for the user. In this case, it will display the offer instead of the base price.
I want to create an extra long stay discount.
✓ Create the offer, and in the price tab, select the extra long stay discount.You can set it up in tiers.For example:
-From 3 days stay: 3%
-From 5 days stay: 6%
-From 7 days stay: 10%The system applies the corresponding tier to the queried stay, not the sum of the previous tiers.
I want my base price to never appear. I would like it to always be shown as an offer.
✓ Create a year-round active offer, for example "special web offer." Set the same price and conditions as the base and add some extra or differentiating value in the other field. This way, the system will always display the offer and hide the base, as they have the same price and offer some differential value.
When I use extra discounts, the final discount percentage is not what I am looking for.
✓ Mirai applies the successive discounts as follows: In order to achieve that 30%, those 70 €, with successive discounts, if you apply 20% first, you will then need to apply 12.5%.